Package safety

電子商務的蓬勃發展改變了我們的消費習慣。在法國，電子商務業在2024 年的營業額已達到1,753 億歐元的驚人成長。

然而，這種民主化也突顯了一個重大問題：包裹安全。在法國，每年有200 萬個包裹損壞、被盜或遺失，這個數字讓消費者憂心忡忡。

The main problems encountered :

The delivery of parcels can lead to a number of difficult situations for customers. Whether damaged, lost or stolen. Customers are faced with new methods of fraud.

Stolen parcels :

包裹失竊的情況越來越嚴重，特別是 「門廊盜竊」（盜竊放在大門外的包裹）。在某些情況下，不懷好意的送貨人員在沒有真正送出包裹的情況下就宣稱已送出包裹。結果呢？許多消費者發現自己無法追索，必須採取漫長且不確定的步驟才能獲得退款或退回訂單。

Lost parcels :

遺失包裹是另一個經常發生的問題。地址問題、分揀錯誤或物流管理不善都可能導致包裹遺失。這些損失不僅造成消費者的挫折感，也造成他們的財務損失，他們往往必須提出數次索償，才能找到解決方案。

Damaged parcel :

Damaged parcel: Inadequate packaging or poor handling during transport can cause serious damage. Some customers discover on receipt that their product is unusable, leaving them in a delicate situation. What's more, it's not always clear who is liable: the shipper, the carrier or the consignee? This legal uncertainty complicates the reimbursement process.

Why has safety become a priority?

The explosion in e-commerce has been accompanied by an exponential rise in delivery volumes. As a result, parcel security incidents have multiplied, prompting customers to demand stricter guarantees.

• ‍88% of online shoppers consider delivery to be a key purchasing criterion.
• 94% 的定期電子消費者要求快速、安全的送貨服務。

有過不愉快送貨經驗的消費者，就不太可能推薦某家公司或重複購買。因此，送貨品質會直接影響客戶的滿意度和忠誠度。

消費者的新期望

現今的消費者 希望在訂單進度的每個階段都能獲得資訊，並在出現異常時立即獲得通知。詳細的追蹤能讓他們預測問題，並在異常情況發生時迅速採取行動。
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They also want deliveries adapted to their constraints (choice of time slots, relay point options). Delivered tomorrow” has become the norm, prompting companies to rethink and optimize their logistics to meet these growing demands.
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Finally, in the face of these delivery incidents, accessible and above all responsive customer service is paramount. Customers want a rapid response to any problem. Quality customer support can make all the difference to the shopping experience.

Faced with these challenges, innovative solutions are emerging to enhance parcel security.

Our solutions ensure that the package is secure, and that only the final recipient can open the contents. Real-time traceability is also available to detect the slightest incident during delivery, be it a drop, a potential opening or tracking the package in real time.
Faced with these challenges, innovative solutions are emerging to enhance parcel security.